How to Create an Archive Mailbox in Exchange Server 2010

In Exchange Server 2010 an archive mailbox is a second mailbox provisioned for a user that is separate to their primary user mailbox.

To enable a personal archive mailbox for a user use the Enable Archive wizard in the Exchange Management Console.

Run the Enable Archive Wizard in Exchange Server 2010

Run the Enable Archive Wizard in Exchange Server 2010

The wizard can choose a database for the archive mailbox automatically, or one can be specified.  You can also use Microsoft Online Services (Hosted Exchange) to host the archive mailbox.

Choose a Location for the Exchange Server 2010 Archive Mailbox

Choose a Location for the Exchange Server 2010 Archive Mailbox

When the operation is complete the user attributes are updated to include the location of the archive mailbox.

Exchange Server 2010 user mailbox with Archiving enabled

Exchange Server 2010 user mailbox with Archiving enabled

You can also enable the archive mailbox using the Exchange Management Shell.

[PS] C:\>Enable-Mailbox "Alan.Reid" -Archive

The archive mailbox settings can also be displayed using the Exchange Management Shell.

[PS] C:\>Get-Mailbox "Alan.Reid" | fl name, *archive*

Name                    : Alan.Reid
ArchiveDatabase         : Mailbox Database 02
ArchiveGuid             : c39fb785-00d3-4d52-ba24-447b731282a4
ArchiveName             : {Online Archive - Alan Reid}
ArchiveQuota            : 50 GB (53,687,091,200 bytes)
ArchiveWarningQuota     : 45 GB (48,318,382,080 bytes)
ArchiveDomain           :
ArchiveStatus           : None
DisabledArchiveDatabase :
DisabledArchiveGuid     : 00000000-0000-0000-0000-000000000000

In Outlook 2010 the an archive-enabled mailbox user can access to the archive mailbox.

Exchange Server 2010 archive mailbox in Outlook 2010

Exchange Server 2010 archive mailbox in Outlook 2010

For users without Outlook 2010 they can also access the archive mailbox in Outlook Web App.

Exchange Server 2010 archive mailbox in Outlook Web App

Exchange Server 2010 archive mailbox in Outlook Web App

About Paul Cunningham

Paul is a Microsoft Exchange Server MVP and publisher of Exchange Server Pro. He also holds several Microsoft certifications including for Exchange Server 2007, 2010 and 2013. Find Paul on Twitter, LinkedIn or Google+, or get in touch for consulting/support engagements.


  1. Hi
    I’m sorry but… unless I install VISIO I can not see the archive in outlook (2010 or 2007)
    I can, however see the archive in OWA regardless of VISIO installation

    any idea???

    • Hi Yair, sorry I’ve never encountered that problem. Archiving has just worked for me without Visio installed. I’m surprised that is the solution. Perhaps installing Visio triggers the install of a particular Office component that archiving needs. Have you tried doing a full install of Office first before you resort to installing Visio?

      • Sure, more than that I had Office 2007 and Visio 2007 installed on PC with WinXP Pro and no problems with the Archive folder. I replaced the PC with Win7 Pro 32 and Office 2010 BUT NO VISIO and no Archive folder.

  2. boas

    como faço para criar uma caixa de email no Windows Exchange Server 2010?

  3. Great simple tutorial.
    Can you change the name of the online archive?
    Archive 2010


  4. You can only see the archive mail in Outlook if it is a Volume license Version not OEM, you need to check OWA to see the Archive items if OEM.


  5. Might be a late post, but i have office professional 2013 with exchange 2010 Sp1 and the user cannot see the Online Archive at all. Am i missing something or have they not included this with office pro?. Or do i need to update exchange to SP2 || Sp3?

  6. Is your autodiscovery working ? i.e may be your certificates aren’t installed properly.

  7. It’s a permissions problem. It will appear in Outlook 2010/2013 if you remove ‘SELF’ from the list of users with Full Access Permissions, then re-assign the SELF user with full access permissions. Bizarre, but works every time!

  8. What’s up to every body, it’s my first visit of this blog; this web site contains
    remarkable and actually fine material in favor of readers.

  9. Paul,

    weird issue with one user’s online archive. It is definitely enabled but not populating. I even set a retention policy of just 6 months and then tell it to archive but nothing shows up. I confirmed that the user has mail older than 2 years. What might be the issue?
    Thanks so much!


    • Try manually running the managed folder assistant, demonstrated here:

      • Paul,

        I do have encountered a similar situation. When ever I try to enable an Archive mailbox for a Shared mailbox, the Archive mailbox doesn’t show up on the outlook for the users who already have the shared mailbox added to their Outlook before enabling the Archive?

        Usually re-invoking the permissions work s , in one scenario, adding the Full permission with Auto mapping enabled works?..How is it related?

        Also Can you tell me how to access online Archive of shared mailbox in OWA 2010?

        We are running with Exchange 2010 SP2 RU2 and Outlook 2010 Pro Plus.

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