Exchange Server Pro » Backup Exec http://exchangeserverpro.com Microsoft Exchange Server news, tips, tricks and tutorials Tue, 31 Aug 2010 12:02:04 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Exchange 2007 logs not truncating after successful backup http://exchangeserverpro.com/exchange-2007-logs-not-truncating-after-successful-backup http://exchangeserverpro.com/exchange-2007-logs-not-truncating-after-successful-backup#comments Mon, 03 Nov 2008 23:23:03 +0000 Paul Cunningham http://www.capslockassassin.com/2008/11/04/exchange-2007-logs-not-truncating-after-successful-backup/ exchange-2007-logo You may encounter an issue where Exchange Server 2007 storage group transaction logs are not truncated after a successful backup.  In our case Backup Exec 11d was the backup application being used.  Backup Exec would report successful backups however the transaction logs were not truncating, leading to disk space problems.

The Application event log on the Exchange server had corresponding errors such as this:

 

Event Type:    Error
Event Source:    ESE
Event Category:    ShadowCopy
Event ID:    2007
Date:        3/11/2008
Time:        8:39:17 PM
User:        N/A
Computer:    SERVER
Description:
Information Store (3408) Shadow copy instance 9 aborted.

The solution was to install hot fix 940349, which resolves some VSS snapshot issues.  The hot fix requires a server restart.

Link: Availability of a Volume Shadow Copy Service (VSS) update rollup package for Windows Server 2003 to resolve some VSS snapshot issues

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]]> http://exchangeserverpro.com/exchange-2007-logs-not-truncating-after-successful-backup/feed 0 Backup Exec 11D jobs fail after Exchange Server 2007 SP1 upgrade http://exchangeserverpro.com/backup-exec-11d-jobs-fail-after-exchange-server-2007-sp1-upgrade http://exchangeserverpro.com/backup-exec-11d-jobs-fail-after-exchange-server-2007-sp1-upgrade#comments Wed, 05 Mar 2008 02:33:48 +0000 Paul Cunningham http://www.capslockassassin.com/2008/03/05/backup-exec-11d-jobs-fail-after-exchange-server-2007-sp1-upgrade/ symantec-logo.jpgAfter upgrading your Exchange Server 2007 system to Service Pack 1 you may experience Backup Exec job failures for your Exchange backups. The following error may appear in your Backup Exec job logs.

Unable to complete the operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database file: ‘-514 The version of the log file is not compatible with the ESE version. ‘

Symantec has detailed the cause of the issue here.

The above error is reported if the version of the ESE.DLL on the Backup Exec server is different from the one on the Exchange 2007 server. This occurs in the event that the Exchange 2007 server has been patched to recent updates like Service Packs/ Rollup Patches for Exchange but the same Service Packs/Rollup Patches have not been applied to the Exchange 2007 Management Tools installed on the Backup Exec server.

To resolve the issue simply update the Exchange Server 2007 management tools on your Backup Exec server by running the Exchange Server 2007 SP1 setup on the server. Note: if your Backup Exec server runs on 32-bit Windows you will need to download the 32-bit version of Exchange Server 2007 to run the management tools install.

I’ve performed this update on a production system and found the backup job begins working again without requiring a restart of any services on either of the Backup Exec or the Exchange Server 2007 servers.

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